Where do I park to meet a leasing specialists for an apartment tour?

When you arrive at Ardmore, you are welcome to park on the retail surface lot connected to the building. There are entrances off of New York Street and Delaware Street. The main entrance is located around the corner on Pennsylvania Street, across from the Birch Bayh Federal Building.

How long does it take for an application review?

Our team strives to approve applications within 48 - 72 hours after submission of a completed application.

What is your approval process?

Gross monthly income must be greater than or equal to 3 times monthly rent, Background and credit score checks. No open bankruptcies. Review of rental history.

What information does a prospect need to apply?

Valid form of Identification (front and back), Recent paystubs, and Bank Statements.

What fees/costs are there to apply?

Application Fee: $50, Admininistration Fee: $150.

How can residents submit a non-emergency maintenance request?

Non-emergency maintenance requests can be submitted via the resident online portal.

Emergency maintenance?

Emergency maintenance requests should be submitted by calling our after hours emergency maintenance line – (317) 638-2000 x3

What utilities will I have to pay?

Residents are responsible for paying the Electric and Water/Sewer utilities, and any Cable/Internet services.

Who are the utility providers?

Electric: AES Indiana , Water/Sewer: NES , Cable/Internet: AT&T Fiber

How do I set up my utilities?

A welcome letter will be provided at application approval with all contact information.

Renter’s Insurance Policy

Renter’s Insurance is required.

What is Close By?

Downtown Indianapolis

Massachusetts Avenue Cultural District

Indianapolis Cultural Trail

Lucas Oil Stadium

Gainbridge Fieldhouse

Monument Circle

Fountain Square Cultural District

Fletcher Place Neighborhood

Old National Centre

Indianapolis Convention Center

IUPUI

Circle Center Mall

White River Canal

Visit Indy

Water Shut Off Valve

The water shut off valve will be located in the utility closet near the water heater. A maintenance representative may instruct you to shut off the main water supply if there is an active water leak in the apartment.

Thermostat

Residents are required to maintain a temperature in the apartment of at least 60 degrees. Please make sure your thermostat is programmed correctly and running heating or cooling during the appropriate season. If you have any questions in regards to programming your thermostat, please submit a work order or contact property management at management@deylen.com.

Dishwasher

Dishwasher’s should be run a minimum of once a month. If you are experiencing build up on dishes or glassware, adding a rinsing agent like Jet Dry is beneficial.

Washer/Dryer

Never overload your washer or dryer. Please clean the dryer lint trap after each use.

Garbage Disposal

Please be mindful on items placed in the garbage disposal. Never place oils, bones, fibrous fruits and vegetables, meat, coffee grounds, egg shells, pasta, grains, or seafood shells in the garbage disposal.

Oven

If placing your oven in self-cleaning mode, please make sure your apartment is ventilated with open windows and exhaust fans running to prevent smoke detectors from being activated. Oven glass cook tops should be cleaned with a non-abrasive cleaner.

Bathroom Exhaust Fan

Bathroom exhaust fans should be run during shower use to prevent peeling paint and high humidity levels.

Light Switches and Outlets

Some outlets are controlled by a light switch. Please check before submitting a work order.

Lock Out Procedures

Please contact the after-hours emergency maintenance line at (317) 638-2000 x3. Please note, a $150.00 lock out fee will be assessed for lock outs that occur during non-business hours.

Lost Keys/Charges

In the event of a lost key, key fob, mail key, or garage door remote transmitter, please submit a work order via your resident online portal. There is a $120.00 replacement fee per lost item.

Noise Complaints

While living in an apartment, some noise from neighbors or outside is to be expected. In the event of excessive noise from a neighbor, please contact management via email at management@deylen.com . A $150.00 fee may be charged if a resident does not correct an excessive noise issue.

Reporting Suspicious Activities/Theft of Personal Items

In the event you witness suspicious activity at the property or feel you’ve been the victim of theft, please dial 911 to report the activity to IMPD and then call our emergency after-hours maintenance line (317) 638-2000 x3 or email management@deylen.com to report the event to management.

Pet Waste

Please ensure you are picking up and/or cleaning up your pet's waste. Failure to do so is a violation of your lease. If you're unable to fully clean up the waste, please submit a work order detailing location of pet waste and what type of waste. We have equipment and solutions to handle the job. If you witness or locate another pet's waste, please notify us via  management@deylen.com . Fines up to $150.00 may be assessed if pet waste is not cleaned up and properly disposed of.

Pet/Animal Etiquette in Common Areas and Hallways

All pets and animals must be on a leash while in common areas and hallways of the property. Pets and animals are NOT allowed on the green roof terrace unless registered as a Support/Service Animal. Pets and animals are not allowed to waste in landscaping beds.

Smoking

Smoking and vaping are prohibited on the property. This includes apartments, balconies, and all common areas. Smoking and vaping are only permitted outdoors at least 8 feet from entryways. Fines of $150.00 may be assessed for smoking of any substance in the building.